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CUSTOMER CARE
QLD, Australia
Shipping & Delivery
Express post & handling fee varies in price due to postal costs out of our control. Subject to change during sales, total weight of product/s ect.
Time for Delivery:
All SAINT SOLIS orders are hand packed and we work as fast as possible to get your order ready to be posted to your door.
Orders will be fulfilled and sent within 2-4 business days after payment has been processed.
For an accurate estimated time delivery please click here.
Possible shipping delays may interfere during sales with high volumes of orders, please allow 3-4 days for dispatch.
Please understand SAINT SOLIS does not guarantee a set delivery date, and due to postal conditions out of our control, we cannot accept responsibility for missing or late parcels.
International Delivery:
For our international buyers, we offer express and standard international delivery. Please note this option can take anywhere from 1-4 weeks to arrive, depending on the country, blockages in sea or airspaces. At this time we do not offer shipping to some countries, please click here to see estimated delivery date or any restrictions to your country.
Out of Stock Products:
We make every effort to keep a correct stock level on our website, but sometimes products can be ordered at the same time by seperate customers. If this does happen, the first purchased order will be fulfilled and the second order will be contacted to advise shipping delay. If this does not suit, a full refund or store credit is acceptable.
Incorrect Shipping Details:
If wrong delivery details are entered by the customer, please inform us immediately via email as we may have a chance to change before dispatch. If the order has already been dispatched, SAINT SOLIS is not obliged to re-send the order to the correct address at our expense.
Returned to sender:
If orders are returned to sender due to an incorrect address or not collected, we can send a shipping invoice for order to be resent once we receive it. If Customers decline to resend order to their correct address, we can only allow a store credit option for order paid value excluding post.
Pre Order:
Orders that have been Pre Ordered may have shipping delays, and may be coming directly from our supplier. Unless stated at time of purchase, we cannot guarantee a set delivery date.
RETURNS
If you have changed your mind or prefer a different size, you must first check you pass the below criteria. Please note unless the item received is faulty or damaged (not caused by shipping) the buyer pays return postage. If exchanging for sizes, the buyer will additionally be charged for the new size to be delivered back to you. If return conditions apply, please send us an email for the next steps of returns. Once we receive the item, you will receive your chosen preference of refund (if applicable).
Can I return my item?
YES
-Received the incorrect item
-Purchased full price or on sale
*NOT marked clearance/final sale
-Item is faulty or damaged
-Purchased with Gift cards/Vouchers & Credit notes (Must not be bought with card or credit expiring in its last 30 days)
Changed my mind, and the following apply to me:
-Item was purchased within the last 30 days
-Item is unworn, unwashed and in original packaging with tags attached (soiled and hair on returns will not be accepted)
NO
-Returning after 30 days at date of arrival
-Item does not have tags attached
-Item has visible signs of wear and tear
(Item has been worn on your horse)
-Marked clearance or final sale
-Order arrived later then expected
How a credit works:
Your credit amount will be noted online in your account, and you will be emailed a code for use at checkout.
*You have 6 months to use this credit*
Returns:
If a card was used at checkout, the same card will be refunded.
Gift card & voucher payment methods will be refunded back to you on a new voucher (you will have 90 days to use this voucher)
If a bank transfer or Paypal was used at checkout, the same account will receive the refund.
*Please note we are unable to refund any accounts or cards other then those used at checkout due to security reasons
Time frame:
Store credit vouchers will be arranged within 2 business days of receiving the item back in stock. You have 90 days to use your store credit.
Paypal, bank and card refunds can take up to 5 business days to receive your funds (depending on your bank)
Faulty Items:
If there is an issue with your item, depending on available stock you have the options for replacement, refund or store credit for the paid amount.
Incorrect item sent:
If we have sent the incorrect item, please let us know as soon as possible so we can ensure the correct item is set aside for you to be posted.
As per incorrect item return shipping, you will receive a postage label free of charge via email and correct item will be sent to you free of charge.
Become a Retailer, Sponser & Collaborations
We are so pleased to work with ambitious people who care about equine comfort, new technology and quality as we are!
Please get in contact with us to discuss, saintsolisau@gmail.com.
Payment Methods
Stripe Card
PayPal & Apple Pay
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