Privacy Policy

Effective Date: 1 June 2026

Business Name: SAINT SOLIS Website: www.saintsolis.com.au Contact Email: contact@saintsolis.com.au

1. Introduction

SAINT SOLIS ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international data protection laws where relevant.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.

2. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely via third-party providers)

We may also collect non-personal information such as:

• IP address

• Browser type and device information

• Website usage data via cookies and analytics tools

In some circumstances, we may also collect information you provide when contacting us, submitting enquiries, reviews, feedback, or participating in promotions.

3. How We Collect Your Information

We collect your information when you:

• Make a purchase through our website

• Create an account

• Subscribe to our emails or marketing communications

• Contact us via email or website forms

• Browse our website (via cookies and analytics tools)

Where reasonable and practicable, we collect personal information directly from you.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Provide customer support

• Communicate with you about your orders or enquiries

• Send marketing communications (you can opt out at any time)

• Improve our website, products, and services

• Prevent fraud and ensure security

• Comply with legal obligations

We will only use your personal information for purposes that are reasonably necessary for our business activities or as otherwise permitted by law.

5. Sharing Your Information

We may share your personal information with trusted third parties, including:

• Payment processors

• Shipping and logistics providers

• Website hosting providers

• Analytics providers

• Marketing and email service providers

• Professional advisers where required

These third parties are only given access to the information necessary to perform their services.

We do not sell, rent, or trade your personal information to third parties.

We may also disclose personal information where required or authorised by law.

6. International Data Transfers

As we operate globally and use third-party service providers, your personal information may be transferred to and stored on servers located outside Australia.

We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles or are subject to comparable privacy protections.

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies to:

• Enhance your browsing experience

• Understand how users interact with our website

• Improve website functionality

• Support marketing and advertising activities

Cookies may collect information such as your IP address, browser type, device information, and browsing behaviour.

You can control, restrict, or disable cookies through your browser settings. However, doing so may affect certain website functionality.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Payment details are processed securely through our third-party payment providers and are not stored directly by us.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with applicable laws.

10. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

We will respond to requests within a reasonable period. In certain circumstances, we may refuse access where permitted by law. If this occurs, we will provide reasons where required.

11. Marketing Communications

You may opt out of receiving marketing emails from us at any time by:

• Clicking the unsubscribe link in our emails; or

• Contacting us directly.

Opting out of marketing communications will not affect transactional or service-related communications regarding your orders or account.

12. Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, please contact us at:

Email: contact@saintsolis.com.au

Please provide details of your complaint so we can investigate the matter.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Children's Privacy

Our website is not intended to collect personal information from children without the consent of a parent or guardian.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

SAINT SOLIS Email: contact@saintsolis.com.au Website: www.saintsolis.com.au