Terms and Conditions

Effective Date: 1 June 2026 Business Name: SAINT SOLIS Website: www.saintsolis.com.au Contact Email: contact@saintsolis.com.au

1. Overview

These Terms and Conditions ("Terms") govern your use of the SAINT SOLIS website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. These Terms are governed by the laws of Australia, including the Competition and Consumer Act 2010.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

3. Products and Services

SAINT SOLIS sells equestrian apparel and related products online. We aim to ensure all product descriptions, images, and pricing are accurate; however, we do not guarantee that all information is error-free. We reserve the right to correct errors and update product information at any time without notice.

4. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where a product is unavailable, a pricing error has occurred, fraudulent activity is suspected, or for other legitimate business reasons permitted by law.

Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance of your order.

5. Pricing and Payment

All prices are listed in AUD unless otherwise stated. Payment must be made at the time of purchase. Payments are processed securely through third-party providers. We reserve the right to change prices at any time.

6. Shipping and Delivery

We offer both domestic and international shipping. Delivery timeframes are estimates only and may vary. SAINT SOLIS is not responsible for delays caused by shipping carriers or customs processes. You are responsible for any customs duties or import taxes applicable in your country.

7. Returns and Exchanges

We accept returns and exchanges subject to the conditions below. If you wish to return an item due to a change of mind or to exchange for a different size, please contact us at contact@saintsolis.com.au for return instructions.

Change of Mind Returns Change-of-mind returns are accepted within 30 days of delivery provided that:

• The item is unused, unworn, and unwashed;

• The item is returned in its original packaging with all tags attached;

• The item is free from dirt, hair, odours, or other signs of use; and

• Proof of purchase is provided.

Change-of-mind returns are not available for:

• Clearance or final sale items;

• Items returned more than 30 days after delivery;

• Items with tags removed; or

• Items showing visible signs of wear or use.

For approved change-of-mind returns, customers are responsible for return postage costs. For size exchanges, customers are also responsible for the cost of shipping the replacement item.

Faulty, Damaged or Incorrect Items If your order arrives damaged during shipping, an incorrect item is supplied, or your product is faulty, does not match its description, or otherwise fails to meet the consumer guarantees under the Australian Consumer Law (ACL), please contact us as soon as possible at contact@saintsolis.com.au.

Where required under the ACL, we will provide an appropriate remedy, which may include a repair, replacement, refund, or exchange. SAINT SOLIS will cover reasonable return postage costs for faulty, damaged, incorrectly supplied, or ACL-related returns. If an incorrect item has been supplied, we will provide a prepaid return shipping label and send the correct item at no additional cost.

Refunds and Store Credit Refunds will be processed to the original payment method wherever possible. For security reasons, refunds cannot be made to a different card or account.

Purchases made using gift cards, vouchers, or store credit will generally be refunded as store credit. However, where you are entitled to a remedy under the ACL, including for faulty or damaged goods, you may be entitled to a refund or other remedy as required by law.

Store credit will be issued within 2 business days of the returned item being received and approved, and is valid for 180 days from the date of issue. Refunds to card, PayPal, or bank accounts may take up to 5 business days to appear, depending on your financial institution.

Nothing in this Returns and Exchanges Policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

8. Australian Consumer Law

Nothing in these Terms excludes your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Intellectual Property

All content on this website, including images, branding, logos, and text, is the property of SAINT SOLIS and may not be used, reproduced, or distributed without our written permission.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes;

• Interfere with website security or functionality; or

• Submit false or misleading information.

11. Limitation of Liability

To the fullest extent permitted by law, SAINT SOLIS excludes liability for indirect or consequential loss.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect and handle your personal information in accordance with the Privacy Act 1988.

13. Third-Party Services

We may use third-party providers (e.g. payment processors and analytics tools). We are not responsible for the content, policies, or practices of third-party websites or services.

14. Changes to Terms

We may update these Terms at any time. Changes will be effective immediately upon posting to the website.

15. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of Australia.

16. Contact Us

If you have any questions about these Terms, please contact us at:

contact@saintsolis.com.au